High-speed rail高铁

Railway 12306 is the official ticket site. Passport real-name tickets. Identity verification can take days — start before you fly.

铁路 12306 是官方购票。护照实名。身份核验可能要几天，起飞前就开始。

If automatic check fails, upload the bio page and a selfie, or verify at a station. Manual review is commonly 3–5 working days.

自动核验失败就上传护照资料页和自拍照，或去车站核验。人工审核常见 3–5 个工作日。

12306 says it will not handle problems from other websites. Trip.com is the English agency alternative: easier English and payment, their own support. Official after-sales is still 12306. Do not invent fees — read checkout.

12306 写明不处理其他网站的问题。Trip.com 是英文代订：英文和支付更方便，售后走他们。官方售后仍是 12306。费用看结账页，不要编。