High-speed rail

Getting around

Railway 12306 is the official ticket site. Foreign passports can register for passport real-name tickets. Identity verification can take days — start before you fly. Approval is not guaranteed.

If automatic check fails, upload the bio page and a selfie, or verify at a station window with the original passport. 12306 says passport material review takes 3–5 working days.

12306 says it will not handle problems from other websites. Trip.com is the English agency alternative: easier English and payment, their own support. Official after-sales is still 12306. Do not invent fees — read checkout.

12306 English FAQ · 2026-09-06

FAQ

Can I register on 12306 with a foreign passport?

Yes. Foreign passports can register on Railway 12306 for passport real-name tickets. Identity verification can take days — start before you fly. Approval is not guaranteed. Official: 12306 English FAQ. Last checked: 2026-09-06.

How long does passport verification take?

12306 says passport material review takes 3–5 working days. That is what 12306 says, not a promise you will pass.

What if verification is still pending?

If automatic check fails, upload the bio page and a selfie, or verify at a station window with the original passport. Pending review may need that station window.

Does starting verification mean I will be approved?

No. This page does not promise approval. Start before you fly because review can take days.